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Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to LINK-AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

• Name and contact information (email, phone number)
• Company name and business information
• Messages and communications with us
• Form submissions (contact forms, waitlist signups)
• Chat conversations with our AI assistant
• Any other information you choose to provide

2.2 Automatically Collected Information

• IP address and approximate location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website addresses
• Country of access (for geo-restriction purposes)

2.3 Client Dashboard Data

If you are a LINK-AI client with dashboard access, we also collect:

• Login credentials (email and encrypted password)
• Project-related data and documents
• Communication history through the dashboard
• Notification preferences and read status

3. AI Chatbot and Third-Party Processing

3.1 OpenAI Processing

Our website features an AI-powered chatbot that uses OpenAI's GPT-4o-mini model. When you interact with our chatbot:

• Your messages are sent to OpenAI's servers for processing
• OpenAI may process this data according to their Privacy Policy
• Conversations are logged on our servers for quality improvement
• We do not share your personal identity with OpenAI beyond message content

Recommendation: Avoid sharing sensitive personal, financial, or confidential business information through the chatbot.

3.2 Google Services

We use Google services for backend operations:

• Google Apps Script for processing form submissions and API requests
• Google Sheets for secure data storage

Data processed through Google services is subject to Google's Privacy Policy.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and provide customer support
• To send you information about our services and updates
• To analyze and understand how our website is used
• To detect, prevent, and address technical issues
• To prevent spam and abuse of our services
• To enforce geographic access restrictions
• To comply with legal obligations

5. Geographic Access Restrictions

For security and compliance reasons, we may restrict access to our website and services based on geographic location. Currently, access is restricted from certain countries. We use IP-based geolocation services to determine your approximate location for this purpose.

6. Presentation Tracking

If you access password-protected client presentations on our website, we may track:

• Access times and duration
• Slides viewed
• Device and browser information

This information helps us understand how our presentations are viewed and improve our content delivery.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS)
• Password protection for client dashboards
• Limited access to personal data on a need-to-know basis
• Regular security reviews

However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• With OpenAI for chatbot message processing (as described in Section 3)
• With Google for backend services (as described in Section 3)
• To comply with legal obligations
• To protect and defend our rights or property
• With service providers who assist us in operating our business (under strict confidentiality agreements)

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Form submissions: Retained indefinitely for lead management unless deletion is requested
• Chatbot conversations: Retained for quality improvement and analysis
• Client project data: Retained for the duration of the client relationship and 1 year after project completion
• Analytics data: Aggregated and anonymized data may be retained indefinitely

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to object to processing of your information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies we use include:

• Essential cookies: Required for website functionality
• Session cookies: Store temporary information like geo-verification status
• Authentication cookies: Maintain your login state on client dashboards

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. See our Cookies Policy for more details.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For registered clients, we may also send email notifications of significant changes.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: contact@linkaig.com
Website: https://linkaig.com